Welcome to the Riviera Maya
Excelencia Maya Tours
AIRPORT TRANSFERS
We accept Visa, MasterCard, Bank Wire Transfer, Cash, and PayPal.
* All our services include traveler insurance, certified and professionally licensed drivers, air-conditioned vehicles with luggage space, and one complimentary beverage per guest (water, soft drink, or beer). For families traveling with young children, baby seats are available at no additional cost.
We offer private transportation services, including round-trip airport transfers, hotel-to-hotel transfers, and customized tour services in Cancun and the Riviera Maya.
Our fleet is designed to accommodate individuals, families, and groups, providing safe and comfortable transfers as well as excursions to the most popular destinations in the region, always with personalized attention and high-quality standards.
You can easily book your service through our website or via WhatsApp. Simply provide us with your travel details:
• For arrival services: Please indicate the airline and the exact landing time of your flight so we can monitor its status in real time. • For departure services: Please indicate the departure time and the hotel where you will be staying. One of our agents will contact you to confirm your pick-up time.
Once your reservation is completed, you will receive a confirmation email with all the details of your transfer and payment information. If you require additional assistance, our customer service team is available by phone or email.
All our transfers are private, exclusively for your group. This means you will not share the vehicle with other passengers. Our private service guarantees direct transportation to your destination with no additional stops, providing greater convenience, comfort, and a personalized experience.
For domestic flights, the maximum waiting time is 30 minutes after you notify us of your arrival. For international flights, we will wait up to 60 minutes after you inform us that you have cleared immigration. It is important that you notify us once you land and again after exiting immigration in order to activate the waiting time.
Please do not worry. On the day of your arrival, we will monitor your flight to ensure your transportation is ready as soon as you land. Delays or minor schedule changes will not affect your service.
If your flight changes significantly, arrives at a different time, or is cancelled on the same day, please contact us immediately via WhatsApp or phone at +52 984 449 7441 or by email at reservaciones@excelenciamayatours.com
Any other modifications to your transfer service must be notified at least 24 hours in advance.
All services must be prepaid in order to be confirmed. We accept the following payment methods: cash, bank transfers, Visa, MasterCard, Apple Pay, PayPal, and Payment Link.
If you wish to pay with AMEX, we will send you a special payment link with the charge processed in Mexican pesos.
Yes. If you cancel more than 24 hours in advance, you will receive a full refund. Cancellations made between 12 and 18 hours before the service will be eligible for a 50% refund. Cancellations made less than 12 hours before the service or no-shows are non-refundable.
Yes. In addition to transfers, we can organize custom tours and day excursions. You may personalize your itinerary to visit popular attractions such as Mayan ruins, cenotes, theme parks, or nearby destinations. Simply let us know your interests and schedule, and we will help you plan a private tour tailored to your preferences.
About Us
We are a group of Mexican entrepreneurs who founded this agency with the intention of innovating and improving tour and transfer services in the Riviera Maya, Cancun, Tulum, and Yucatan.
With all our experience behind us, we prioritize the well-being, comfort, and happiness of our customers.
Located in the Riviera Maya with the goal of providing quality service, we offer different destinations and activities so that tourists can discover all the wonders that Mexico has to offer.
We transport dreams by giving our best to earn your preference, thus building a sustainable company where we love to work.
Come and discover Mexico with us.
Mission
We strive to be a leading company in high-quality tourism services. We aim to be recognized for our excellence, reliability, and commitment be the best choice.
Our mission is to provide superior service to our clients through innovation, creativity, and a constant pursuit of excellence, ensuring comfort, satisfaction, and memorable journeys.
Vision
Through a high level of excellence, transparency, and operational capability, we offer travelers outstanding service quality and reliability, ensuring we exceed their expectations and deliver experiences that inspire trust and satisfaction.
COMING SOON..
